Legal
Refund Policy
Last updated October 17, 2026
I want every client to feel confident enrolling in a career coaching program. This policy describes eligibility and how refunds work for online coaching services purchased through Stripe.
01Refund eligibility
For one-time coaching programs, you may request a refund within 7 days of purchase, provided you have not yet completed more than one session or accessed a significant portion of the included digital materials.
02What is non-refundable
Sessions already delivered and digital materials already accessed are non-refundable. For multi-session packages, only unused future sessions are eligible for partial refund. Digital resources accessed by the client are not eligible for refund.
03Unused sessions and canceling plans
If you cancel a multi-session program, you may receive a pro-rated refund for any unused sessions, minus any applicable digital materials already delivered. For monthly plans, you may cancel at any time; cancellation takes effect at the end of your current billing period and no further payments will be taken.
04Missed or rescheduled sessions
Missed sessions without at least 24 hours’ notice are considered delivered and non-refundable. Sessions rescheduled with appropriate notice will be accommodated wherever possible.
05Duplicate or accidental charges
If you believe you have been charged in error or made duplicate payments, contact me immediately for investigation and prompt correction.
06How to request a refund
To request a refund, contact me using the details on the Contact page with your order information and reason for the request. I will respond within five business days.
07Processing time for refunds
If approved, refunds are processed through Stripe and may take up to 10 business days to return to your original payment method.
08Chargebacks and disputes
If you are unhappy with your service, please contact me to resolve the issue directly before initiating a chargeback with your card provider. I am committed to fair and transparent resolutions.